Frequently Asked Questions
What are affiliate courses?
Our VAs can handle a wide range of tasks — from admin, customer support, and social media management to bookkeeping, scheduling, lead generation, and more. We match you with a VA who fits your exact business needs.
How does the hiring process work?
It’s simple: book a discovery call → we assess your needs → we handpick and present pre-qualified VA profiles → you choose your match → onboarding begins. You’ll be supported by an Account Manager throughout.
Are your Virtual Assistants trained?
Yes. All our VAs go through a thorough screening and training process to ensure they meet Lux Assist standards for communication, professionalism, and task execution.
How do I communicate with my VA?
You can choose your preferred tools — email, Slack, WhatsApp, or project platforms like ClickUp, Asana, or Trello. We’ll help set up a workflow that fits smoothly into your existing systems.
What time zones do your VAs work in?
We match you with VAs who can adapt to your business hours, whether you’re based in the US, UK, or UAE. Many of our VAs work flexible or aligned schedules.
How does billing and payment work?
We offer simple monthly billing through secure online payments (via Wise). Packages are based on hours or dedicated full-time support. No long-term contracts — just straightforward plans that scale with you.
What if my VA isn’t the right fit?
If you ever feel your VA isn’t meeting expectations, we’ll step in to review and replace them promptly at no extra cost. Your satisfaction is our priority.